Who we are
JLB Plumbing & Mechanical (“JLB,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have, including in connection with text message (SMS) communications related to scheduling, confirming, and following up on plumbing and mechanical service appointments.
By signing up for text messages from JLB Plumbing & Mechanical, you consent to receive messages related to scheduling and confirming service appointments, dispatch and technician updates, and customer support, sent to you in a 1:1 format from JLB Plumbing & Mechanical. Messages may be sent using an automatic telephone dialing system or similar technology.
Information We Collect
When you contact us through our website, by phone, or by email to request a quote, schedule service, or ask a question, we may collect:
- Name
- Email address
- Mailing or service address
- Mobile phone number
We collect this information directly from you through our website contact and estimate forms, phone calls, or email correspondence.
How We Use Your Information
We use the information we collect solely to provide and support our plumbing and mechanical services, including sending appointment confirmations, scheduling and dispatch updates, service reminders, and responding to customer support inquiries. We do not use your information for any purpose unrelated to servicing your request.
Text Messaging (SMS) Terms
- Message frequency may vary depending on your service history and scheduling needs.
- Message and data rates may apply, as charged by your mobile carrier.
- For help at any time, reply HELP to a text, call us at 1 (857) 772-0603, or email office@jlbplumb.com.
- You may opt out of text messages at any time by replying STOP or UNSUBSCRIBE to any message, or by contacting us at 1 (857) 772-0603 or office@jlbplumb.com. Once you opt out, we will remove your number from our messaging list within 24 hours of confirming your request.
Data Security
We protect your data using secure storage measures designed to prevent unauthorized access, disclosure, alteration, or destruction of your personal information.
Data Retention
We retain your information for as long as you remain an active customer or subscriber to our text messaging service. If you would like your information deleted from our records, you may request this at any time by contacting us at 1 (857) 772-0603 or office@jlbplumb.com.
Third-Party Sharing
We do not share your data with third parties for marketing purposes. JLB Plumbing & Mechanical will not sell, rent, or share your mobile number or other personal information collected through our SMS program with third parties. Text messaging originator opt-in data and consent will not be shared with any third parties for marketing purposes.
Your Choices
You may:
- Opt out of text messages at any time by replying STOP or UNSUBSCRIBE.
- Request a copy of the information we hold about you.
- Request that we delete your personal information from our records.
To exercise any of these choices, contact us using the information below.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Email: office@jlbplumb.com
JLB Plumbing & Mechanical
Phone: 1 (857) 772-0603